Shipping & FAQ - Pearl Universe

Frequently Asked Questions


We care about Customer Service, most frequently asked questions can be found in this section.

Shopping Online

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Shipping & Returns

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Payment Methods

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Shopping Online


Yes, presentation and quality are highly valued by us.

  • Each piece of Jewelry sold on our website comes with a Certificate of Authenticity.
  • Each piece of Jewelry sold on our website will be come packed in a Luxury Jewelry box.
Pearl Universe Jewelry Box
  • For all items that are in stock we will ship within 2 business days.
  • For all items available on backorder and custom orders, the estimated production time is 15-21 days. Once completed we will inform you that we are ready to ship your custom order to you.

We offer some exclusive products in our Exclusive Collection that are clearly marked in the product overview and product description field as Custom Order. These are custom made products that will only be created upon customer request.  Alternate terms and conditions apply, please read below section:

The estimated production time of a Custom Order is 15-21 days. Once payment has been received by us the processing of your customized order will start. Please be aware that the right of withdrawal does not apply for Custom Orders after submitting your payment, these products are fully excluded from the right of withdrawal as they will only be created upon your request.

Also see our terms and conditions for all details regarding right of withdrawal and customized orders.

We hope you are, this is our main goal, to provide you with Pearl Jewelry that you love to wear.

If you are not, contact us and please let us know the reason of your dissatisfaction. We will handle your complaint and aim for the right solution. Please read under section return policy how to apply for the 14-day refund garantuee.

With complaints that cannot be solved in joint consultation, the consumer has the possibility to contact Stichting GeschilOnline, the decision of Stichting GeschilOnline is binding. The consumer and entrepreneur agree with this binding decision. The submission of a dispute to the arbitration are not for free. The consumer must pay the costs of the arbitration. Furthermore, residents living in the EU can use the European Dispute resolution platform to submit a complaint in order to reach an out-of-court settlement. This platform is available on http://ec.europa.eu/odr.

Please feel free to contact us via our contact form at any moment if you have any questions regarding shopping online.

Shipping & Returns


  • We use PostNL as our main shipping partner. They can arrange fast and professional delivery Worldwide.
  • Shipping within the Netherlands, Belgium, Luxembourg and Germany of orders above 75 Euros are free of charge.
  • We only send by registered mail, meaning a signature is required for acceptance.
  • A track and trace code will be available and shared with you as soon as the shipping process has commenced, so you can keep a close eye on the whereabouts of your package.
  • We ship worldwide, delivery time per country differs. As soon as an order is placed we will notify you with the concerned shipping time to your country of destination.
  • Of course it is always possible to send your order as an express delivery if you wish to receive your order as soon as possible, you will be notified with the extra costs involved, so you may choose your desired shipping Method.
  • Please note that taxes will be calculated based on the location of the shipping address. International shipments are subject to extra shipping fees including duties, customs, and taxes of recipient’s country and are not the responsibility of Pearl Universe.
  • For all items that are in stock we will ship within 2 business days.
  • For all items available on backorder and custom orders, the estimated production time is 15-21 days. Once completed we will inform you that we are ready to ship your custom order to you.
  • If you wish to know the shipping time before ordering any item, please send us an enquiry requesting the shipping time along with the country of destination.
  • You can also visit: PostNL Transit Times  for all international transit times per country.
  • We ship parcels with Track & Trace code only.

Please read below section carefully if you wish to return your item for a refund.

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs if applicable. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To return a product and exercise the right of withdrawal please contact us on info@pearluniverse.com. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order. To meet the withdrawal deadline, it is necessary for you to send your communication concerning your wish to exercise the right of withdrawal before the withdrawal period of 14 days has expired.

Excluded from the right of withdrawal and the 14 days money back guarantee are the following:

  • Customized orders manufactured to your specifications.
  • Items that are specifically marked as “Custom Order” in the product overview.

For further questions regarding these terms please see also our terms and conditions.

Please feel free to contact us via our contact form at any moment if you have any questions regarding shipping.

Payment Methods


We offer all major Payment Methods:

  • PayPal
  • Ideal
  • Creditcard
  • Bancontact
  • SOFORT banking
  • Giropay

Please feel free to contact us via our contact form at any moment if you have any questions regarding payment methods.

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Pearl Universe